Selected Career Highlights
- Lead Growth Operations supporting $108M+ in annual marketplace revenue across 41 U.S. markets.
- Promoted from Marketplace Operations Strategist to Head of Growth in 21 months.
- Built AI-driven automation systems that reduced manual operational workload by 30%+.
- Helped lead operational integration efforts following the Qwick / Gigpro merger.
- Increased annual revenue by $1.2M while reducing operating costs by 15% as GM & Director of Food & Beverage.
Professional Experience
Head of Growth
Oct 2024 to PresentQwick · Scottsdale, AZ
- Played a key role in the operational merger of Gigpro and Qwick, aligning revenue systems.
- Built RevOps frameworks that improved forecast accuracy, pipeline visibility, executive reporting, and decision-making.
- Led the redesign of tech-stack infrastructure to improve attribution, automation, reporting accuracy, and scalability.
- Developed SMB, Mid-Market, and Enterprise frameworks that automated onboarding and lifecycle management.
- Implemented guided onboarding through Pendo to accelerate customer activation and adoption.
- Led development of "Avery," an AI orchestrating agent with a 7-sub-agent framework to automate account management.
Regional Operations Manager
Jan 2024 to Oct 2024Qwick · Scottsdale, AZ
- Owned marketplace performance across multiple regions representing $24M+ in annual revenue.
- Developed automation systems using Zapier and AI tools, reducing manual workload by more than 30%.
- Built and deployed "Chazz-GPT," the company's first AI agent, a full Mid-Market GTM engine.
- Led recovery initiatives for underperforming markets, restoring marketplace health and improving key KPIs.
Marketplace Operations Strategist
Jan 2023 to Jan 2024Qwick · Scottsdale, AZ
- Managed $3M+ in monthly revenue across six established markets.
- Established SOPs increasing profitability on a shift-by-shift basis through scaled automation.
- Managed the task force for Market Re-Launch to correct markets not meeting KPIs.
- Improved onboarding workflows, reducing client ramp-up time by 25%.
GM & Director of Food & Beverage
2021 to 2023The Yacht Club at Chandlers · Dallas, TX
- Increased annual revenue by $1.2M while reducing operating costs by 15%.
- Used Qwick as a vendor, building a relationship that turned into my next career move.
Board Appointments
Fundraising Chair & Board Member
Jan 2026 to PresentNorthern Arizona University, Hospitality Management Program · Flagstaff, AZ
- Help keep the Hospitality Management program current for an industry that moves faster than any curriculum, and lead fundraising for the board.
Board Member
Nov 2025 to PresentArizona Christian University · Glendale, AZ
- Advise a new AI program, keeping the curriculum practical, current, and pointed at where the industry is heading.
Ventures & Projects
Founder of A³ Arizona Advanced Automation
2026- Cost-effective, scalable automation solutions tailored to small and medium-sized businesses.
- First venture into building my own scalable business; reverse-engineered job postings into lead gen.
Founder of Ellie, the Hospitality Management Recruitment Marketplace
2026- AI-first marketplace, "Your next job starts with a conversation."
- Matching hospitality leaders with their next career move; currently in live beta.
Founder of Upsell Hospitality
2026- Helps hospitality professionals "upsell themselves" — AI-built personal sites that showcase their work, live in a day from $99.
- Powered by Ellie; serving chefs, managers, and servers across the industry.
Core Competencies
Revenue Operations (RevOps)GTM StrategyMarketplace Growth
Revenue ForecastingRevenue AnalyticsPipeline Management
Customer Lifecycle ManagementPost-Merger IntegrationSales Enablement
Process AutomationAI AgentsMarketplace Operations
Cross-Functional Leadership
Technology
SalesforceHubSpotSQLTableau
ZapierClaudeVoiceflow
AI Agent Creation & ManagementReporting & AttributionPendo
Certifications
· ZoomInfo Admin Certification
· Pendo.io Admin Certification
· Udemy SQL Certification
· Zapier Experts Certification
→ Salesforce Agentforce Certification (Expected Q4 2026)
Education
Northern Arizona University
B.S. in Hotel and Restaurant Management · Certificate in Accounting
Volunteering
Planning Member, Cure for Cluster 5K Run/Walk
- The largest independent fundraiser for the cause in 2024.
- This one's personal. I've lived with Trigeminal Neuralgia (cluster headaches) since I was 13, and helping find a cure matters a lot to me.